Introduction

For many Mac users, accessing Shopify’s admin on Safari has recently become a challenge. Reports of extreme lag and long load times have made the admin dashboard nearly unusable on this browser, leaving many wondering if there’s a way to fix it. In this article, we’ll explore the reasons behind these performance issues, short-term workarounds, and potential solutions.

1. Why Shopify Admin Lags on Safari

According to recent user feedback, the Shopify admin experience on Safari has been affected by several factors:

• Rendering Issues: Safari seems to struggle with some of Shopify’s newer admin features, such as live-tracker bars and dynamic elements on pages like orders and products.
• Memory Management: Safari’s memory management doesn’t handle Shopify’s resource-intensive admin dashboard as efficiently as Chrome, leading to delays and slow page loads.
• MacOS Compatibility: Many users reported these issues after upgrading to macOS Monterey or newer versions. Changes in system architecture may have affected Safari’s compatibility with Shopify.

2. Short-Term Workarounds

While Shopify works on a fix, you can try the following workarounds to improve performance on Safari:

• Reduce the Window Size: Keeping the Safari window smaller than full screen can reduce lag. This may involve resizing the window to trigger a different rendering process.
• Turn Off Extensions: Safari extensions can sometimes interfere with Shopify’s admin. Disable unnecessary extensions or try opening Safari in private browsing mode.
• Clear Cache and Cookies: Go to Safari settings and clear cache, cookies, and browsing history. This can help resolve performance issues if corrupted data is causing conflicts.

3. Permanent Solutions in Progress

Shopify’s team is actively working on a permanent solution to these Safari issues. Here’s the current status:

• Developer Updates: Shopify’s developers have released partial fixes for some users, with performance improvements in certain admin sections.
• Continuing Work: Although some improvements have been rolled out, Shopify has acknowledged that issues persist for many users and is seeking further data for a complete fix.

We’ll update this article as Shopify continues to release patches for improved Safari functionality.

4. How to Report the Issue for Further Support

Shopify has requested that affected users submit specific details to help their development team troubleshoot. Follow these steps:

1. Log in to Shopify’s Help Center and access your store’s support options.
2. Include your myshopify URL, your macOS and Safari version, and describe which pages are affected.
3. Attach a screen recording (if possible) showing the lag, including the address bar in the recording.
4. Copy and paste the following text into your support message for quicker escalation:
   “Please escalate my ticket to the technical team for review, as requested in the Shopify Community Forum thread: https://bit.ly/3MkoX6g.”

5. Using Alternative Browsers Temporarily

As a temporary solution, many users have found success using alternative browsers until the issues are fully resolved:

• Chrome: Google Chrome has shown fewer performance issues with Shopify’s admin interface.
• Firefox: Firefox offers smooth operation for Shopify admin functions without the lag reported in Safari.

Switching to a different browser temporarily can help you avoid productivity disruptions.

Conclusion

Shopify admin lag in Safari has become a frustrating issue for many Mac users, but with the workarounds and support requests outlined here, you can manage it while Shopify finalizes a solution. Shopify’s ongoing updates may soon bring improvements, but using an alternative browser like Chrome or Firefox in the meantime can enhance your experience.

FAQs

• Why is my Shopify admin so slow on Safari?
  Shopify’s admin may lag on Safari due to memory management and compatibility issues with certain dynamic elements on Shopify pages.
• Are there any quick fixes?
  Yes. Try resizing the Safari window, disabling extensions, and clearing cache to improve performance temporarily.
• Will Shopify permanently fix this issue?
  Shopify’s developers are aware of the problem and are actively working on a fix. Regular updates are being shared in the Shopify Community forums.
• Can I report this issue to Shopify?
  Yes, reporting the issue with details of your macOS and Safari versions helps Shopify troubleshoot and speed up a permanent solution.